You’ve got the data. Let’s put it to work

Spot churn risk, tariff misfit, and revenue opportunity across your portfolio

eliq.intelligence

When you know your customers, you know what to do.

Know who to act on

Identify customers at risk of churn, the ones on the wrong tariff, and those with EV or PV. Prioritise customer communication based on real behaviour and potential value.

Understand your portfolio

Segment your customer base based on actual usage patterns, cost sensitivity, and assets. See how different groups behave, how they respond, and where the biggest opportunities or risks sit.

Act with better context

When running campaigns or handling support, give teams full visibility into the customer: usage trends, bill drivers, tariff fit, and recent changes. For more relevant conversations and better decisions in every interaction.

See your customer base for what it actually is

Connects behaviour, usage, and technology and get a clear view of your customers. Not just who they are, but how they behave, how they differ, and where things are changing. From individual households to portfolio-level patterns, it gives your teams a shared understanding of where to focus, what to act on, and why.

Would you like to try this with your own data?

You’re probably curious how this would work with your data, your customers, and your setup. Let’s walk through it together and look at how your teams could actually use it day to day.

Key features

What your teams can actually do with Eliq Intelligence

Customer segmentation

Group customers into actionable segments based on consumption patterns, cost sensitivity, and detected assets, so teams can prioritise and target effectively.

Customer segmentation

Group customers into actionable segments based on consumption patterns, cost sensitivity, and detected assets, so teams can prioritise and target effectively.

Behind-the-meter asset detection

Detect EVs, solar panels, heat pumps, batteries, and other assets from consumption data.

Behind-the-meter asset detection

Detect EVs, solar panels, heat pumps, batteries, and other assets from consumption data.

Churn risk detection

Flag customers showing behavioural patterns linked to churn, such as declining engagement or changing usage.

Churn risk detection

Flag customers showing behavioural patterns linked to churn, such as declining engagement or changing usage.

Tariff suitability analysis

Identify customers on the wrong tariff and quantify the cost impact of switching.

Tariff suitability analysis

Identify customers on the wrong tariff and quantify the cost impact of switching.

Upsell and revenue opportunity identification

Surface customers with potential for new products or services based on usage, assets, and behaviour.

Upsell and revenue opportunity identification

Surface customers with potential for new products or services based on usage, assets, and behaviour.

Campaign targeting and activation

Create and prioritise target groups based on real behaviour and signals.

Campaign targeting and activation

Create and prioritise target groups based on real behaviour and signals.

Customer-level context for service teams

Give agents access to usage patterns, bill drivers, and recent changes so they can resolve queries faster and provide more relevant guidance.

Customer-level context for service teams

Give agents access to usage patterns, bill drivers, and recent changes so they can resolve queries faster and provide more relevant guidance.

Portfolio forecasting and flexibility modelling

Forecast demand and estimate shiftable load across the portfolio using segmentation and asset data, supporting pricing, trading, and flexibility strategies.

Portfolio forecasting and flexibility modelling

Forecast demand and estimate shiftable load across the portfolio using segmentation and asset data, supporting pricing, trading, and flexibility strategies.