A personal energy coach for every customer

Give your AI the understanding of each home it needs, or bring a ready-made coach to your app or website

Give customers time to act

Help customers see what’s coming while they can still affect the outcome. The coach forecasts their bill, explains what’s driving the cost and suggests changes they can make before the month ends.


01 BILL BREAKDOWN & FORECAST

BILL BREAKDOWN & FORECAST

01 BILL BREAKDOWN & FORECAST

Explain the bill before you get the call

76% of people are confused by energy bills, and up to 35% of inbound calls are bills-related. Help customers understand what changed and why: the coach explains their bill using their home’s energy data, highlights what drove the difference and suggests what they can do next. All within your app.

Fewer billing questions

Fewer billing questions

Fewer billing questions

Fewer billing questions

Higher CSAT

Higher CSAT

Higher CSAT

Higher CSAT

Lower cost to serve

Lower cost to serve

Lower cost to serve

Lower cost to serve

Monthly report
Heating went up in August
Your energy use went up 15% compared to last month. The colder weather meant more heating, which is expected this time of year and nothing to worry about.
Total cost
0 €
Consumption
0 kWh
vs last month
15% higher cost
vs similar homes
3% lower use
What’s using the energy?
EV charging145 kWh · 16%
Heating62 kWh · 7%
Water heating44 kWh · 5%
9:41
Energy Coach

Why is this bill €40 higher than usual?

From your meter and invoice

This bill is based on an actual reading. Your usage went up 0% compared to last period, and most of it came from heating in the week of 3–9 Feb, when it dropped to −4°C.

Jan3–9 FebNow

Here’s how your usage becomes charges on your tariff.

Understanding your bill →
Resolved in app · no ticket
If the numbers still don’t add up
Support case · ready to sendInvoice doesn’t match meter data
INVInvoice #48213 · Febattached
kWhUsage 1 Jan – 28 Feb, dailyattached
MMeter reading 27 Feb · actualattached
QYour question, as you asked itattached
Approve and send

Agent sees: a case that opens with the diagnosis and the evidence, not “customer says bill looks wrong”.

Ask about your bill

02 AI-TO-AGENT HANDOFF

AI-TO-AGENT HANDOFF

02 AI-TO-AGENT HANDOFF

When support steps in, they already know what happened

Most support bots only know the help center. The coach knows the customer, too, so it can resolve questions before they become tickets, and hand over the full context when an agent needs to step in.

Fewer tickets raised

Fewer tickets raised

Answers grounded in the customer’s data

Answers grounded in the customer’s data

Full context handed to agents

Full context handed to agents

03 EV CHARGING

EV CHARGING

03 EV CHARGING

Turn EV charging insights into useful offers

Help customers get more from their EV at home. When usage suggests EV charging, the coach asks the customer to confirm, then recommends a relevant tariff, charging schedule or smart charger

Easier access to smart charging

Easier access to smart charging

More relevant offers

More relevant offers

Better-informed decisisons

Better-informed decisisons

Charging
0%
7.2 kW · home charger
EV Detected

Do you charge an electric car at home?

If so, there’s likely a cheaper way to do it. Takes 2 minutes to set up.
Get started

How do I know this?
Your electricity use spikes regularly between 11pm and 6am, a pattern that typically signals EV charging. Here's what that looks like in your data:

kWh
630
00061218202223
My recommendation

A better tariff is available

With your current usage, changing tariff could save you up to 200€ a year.
Explore new tariff

Estimated annual cost · last 90 days

Best match

Night & EV

€0/yr

Current

Fixed Flex

€0/yr

Most of this home’s load already sits off-peak, so Night & EV comes out about €162 cheaper.

Compare side by side

04 TARIFF FIT

TARIFF FIT

04 TARIFF FIT

Help choose a tariff that fits their home

Make tariff choices easier to understand. The coach compares options against each household’s actual energy use and explains the costs and trade-offs in plain language, helping customers choose with confidence.


Higher adoption of the right plan

Higher adoption of the right plan

Fewer plan-regret contacts

Fewer plan-regret contacts

Clearer conversations at switch moments

Clearer conversations at switch moments

Better CX drives business value

AI-powered, personalised customer experiences improve satisfaction, reduce service costs and increase revenue.

+20% Customer satisfaction
−30% Cost to serve
+8% Revenue

Source: McKinsey

About Eliq Energy Coach

About Eliq Energy Coach

FAQ

FAQ

What is Eliq Energy Coach?
How is it different from a general-purpose AI chatbot?
Can an energy coach reduce billing-related support calls?
How does the coach personalise its recommendations?
Can customers compare energy tariffs through the coach?
Do we need to build our own AI experience?
What does Eliq’s MCP connector do?
Can Eliq support utility teams as well as customers?
How accurate is Eliq Energy Coach?

Help your customers make sense of their energy

Give them answers based on their home, with clear next steps. Bring the energy coach into your customer experience.